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Inland receives patient satisfaction awards

Release Date: 05/18/2012

For the sixth year in a row, Inland Hospital is being honored for exceeding patient expectations by Avatar International, an industry leader in healthcare quality improvement services. Acknowledging consistently high standards of patient care across multiple services lines, Inland is being awarded three Avatar International awards including:

  • Exceeding Patient Expectations
  • Best Overall Performer
  • Most Improved

By winning these awards, our partners clearly demonstrate how much they value the patient experience and why they are driven to provide exemplary service,” said David Medvedeff, PharmD, MBA, CEO of Avatar. “These organizations serve as valuable examples for others looking for ways to enhance each patient’s unique experience.”

About the Awards
The Exceeding Patient Expectations award is given to facilities whose overall patient satisfaction score exceeds expectations for whichever patient types were being surveyed.
The Overall Best Performer award is based on the results of the hospital’s 2011 patient surveys. This national award is presented to the top facilities in Avatar’s national database with the highest overall combined score for Inpatient, Outpatient, Emergency Department, and Ambulatory Surgery. The Overall Best Performer Award recognizes high-performing facilities that demonstrate consistency of experiences by patients throughout the organization for care. The award represents the top 5% in Avatar’s national database.

Most Improved award: All hospitals that administered the HCAHPS survey (Hospital Consumer Assessment of Healthcare Providers and Systems) for 24 consecutive months from January 2010 – December 2011 were eligible for most improved. The bed size breakouts (Critical Access/Specialty Hospital, Medium Hospital, & Large Hospital) were determined based on statistical analysis of Avatar’s normative data.

About Avatar International
Avatar International, a research and consulting company based in Orlando, Florida, specializes in Evidence Based Intelligent Surveys™ and Innovative Strategies™ to transform information into significant quality and efficiency of care improvement for the healthcare industry. Avatar engages healthcare providers in process improvements, serving small community hospitals, academic medical centers, large regional medical centers, integrated healthcare systems, long-term care facilities, and behavioral health organizations. For more information, please visit

~May 23, 2012