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Release Date: 05/03/2013

National awards reflect patient satisfaction

For the seventh year in a row, Inland Hospital has received patient satisfaction awards from Avatar Solutions, a national patient survey company.

Recognized for consistently high standards of patient care, Inland is being awarded for Exceeding Patient Expectations and for being an Overall Best Performer in the Avatar database of hospitals across the nation.

“Avatar award winners are leading their peers in their dedication to service excellence and performance in healthcare,” said Jeff Brady, CEO and President of Avatar Solutions. “The awards signify these organizations used information gathered from their patients to improve the quality of care available at their organization.”

The Exceeding Patient Expectations award is given to facilities whose overall patient satisfaction score exceeds expectations for whichever patient types were being surveyed.

The Overall Best Performer award is based on the results of the hospital’s 2012 patient surveys. This national award is presented to the top facilities in Avatar’s national database with the highest overall combined score for Inpatient, Outpatient, Emergency Department, and Ambulatory Surgery. The Overall Best Performer Award recognizes high-performing facilities that demonstrate consistency of experiences by patients throughout the organization for care. The award represents the top 5% in Avatar’s national database.

About Avatar Solutions
Avatar Solutions (formerly Avatar International LLC and HR Solutions International Inc.) is an innovative survey, data measurement, and performance improvement company with over 30 years of experience. Avatar provides CAHPS Surveys, Patient Satisfaction Surveys, Employee Surveys and Physician Surveys to over 500 hospitals and 13,000 clinicians nationwide. Avatar is the American Hospital Association’s exclusively-endorsed provider for Employee / Exit Surveys and Physician Engagement / Opinion Surveys to their 5,000 hospitals and healthcare systems. Avatar works with some of the most well-known organizations in the nation, allowing our clients to benchmark against the best. For more information, please visit http://www.avatarsolutions.com.